School Plan FAQs

Need help with our School Plan? Browse our Frequently Asked Questions.

Setting Up

How do I install the Teacher Dashboard 365 app?

Teacher Dashboard 365 is an application that is available from the Office 365 store and the Windows 10 store. More information can be found on the Getting Started tutorial.

How do I add students to Teacher Dashboard 365?

You don't need to. Teacher Dashboard 365 automatically recognises the all students in your Office 365 tenant, without the need for any onboarding or account creation.

How can I add students to classes and groups?

The Teacher Dashboard 365 App allows you to quickly add students to classes and groups through a simple to use drag-and-drop interface.

Our 'Sync classes' feature allows you to setup all your classes (and assign teachers/students) through a CSV import file, which can be generated from your School Management System (SMS) or Active Directory (AD).

Ask your Teacher Dashboard 365 administrator to login to Teacher Dashboard 365 and choose 'Admin | Classes' from the main menu, then click the 'Sync classes' link to upload the file. Learn more in our Importing and Syncing tutorial.

Logging In

Why am I seeing a 500 error when I try to login?

Sometimes we see this error occur when you have not logged into Microsoft services for a while. Please can you log into Office 365, and click first on the Outlook icon, and then the OneDrive icon.

This will let Microsoft know your account is still active, and you will be able to log into Teacher Dashboard 365.


Some users are missing from the Users page, how do I re-sync a user list?

Teacher Dashboard 365 keeps a cache of the Office 365 user list in order to speed up user searches. The cache is refreshed on a regular basis automatically, but occasionally requires manual refreshing by a Teacher Dashboard admin, especially if a user has just been recently added to Office 365.

To refresh the cache manually, go to 'Admin' | 'Users', and click on 'Sync users' in the top righthand corner of the screen.

If you still do not see all of your users, please go to: to re-consent to the Teacher Dashboard 365 permissions. Once you have re-consented, please click on Sync users again.

Why do some users have an orange question mark next to their name?

Users with 'unprovisioned' OneDrives will appear with an orange question mark next to them. Unprovisioned users haven't accessed their OneDrive and therefore won't be able to receive shared documents or assignments, because their OneDrive storage does not get created by Microsoft until they try to use it for the first time.

If you need to create classes for a new intake of students who will not have accessed their one drives there are various ways for an administrator to do so on their behalf. One such method is to use a "bulk provisioning tool" which you can read more about on our User Setup tutorial under 'Setting up Students' OneDrives'.

Can I manually add users to Groups and Classes?

As a TD Plus user with Admin permissions, you can manually add or remove teachers to groups and or classes that are synchronised from Azure (AAD and SDS).

You can also change whether an Azure group member is a teacher or a student IF the group is defined as 'Class'.

You cannot change the role for Teachers who are manually added to AAD/SDS groups.


Why are some Classes listed as SDS and some as AAD?

You will see classes listed in Teacher Dashboard 365 with the source SDS (School Data Sync) or AAD (Azure Active Directory). 

If you import your school data into Office 365 from your school’s Student Information System (SIS) or School Management System (SMS), we recognise the source as SDS. 

School Data Sync (SDS) is a free service in Office 365 for Education that helps to automate the process of importing and synchronising Student Information System (SIS) data with Office 365. 

A class is an SDS group if it has been created via SDS in Office 365 and is an AAD group if it has been created in AAD in Office 365.


Can I create custom groups?

Yes. Every teacher can create their own public and private groups and add any users that they like. There is no limit to the number of groups you can create. Read our Groups tutorial for more information.

Are my private groups shared with others?

No your private groups are you for only, other teachers in your school don't see or have access to them. Learn more in our Groups tutorial.


Why can't students access my OneNote documents?

Teachers need to share access with a student in OneNote so students can access pages sent to them in assignments.

Your students will need to request access to your OneNote file. You will then receive an email asking you to grant access.


What subjects and levels are covered by the BTEC Assessment Criteria?

We add new BTEC assessment criteria upon request. Currently we support the below subjects - If you can't see your subject and year, please email or complete the form below (ask your own question).


BTEC Firsts

  • Applied Science 2010
  • Engineering 2012
  • Health and Social Care 2012
  • Sport 2018

BTEC Higher Nationals

  • Electrical and Electronic Engineering 2010

BTEC Nationals

  • Aircraft Maintenance 2010
  • Animal Management 2010
  • Applied Science 2010
  • Applied Science Level 3 National Certificate 2016
  • Art and Design 2010
  • Aviation Operations 2010
  • Beauty Therapy 2010
  • Blacksmithing and Metal Working 2010
  • Business 2010
  • Construction and the Built Environment 2010
  • Countryside Management 2010
  • Creative Media Production 2010
  • Digital Information Technology Tech Award Level 1 /Level 2 2018
  • Engineering 2016 and 2017
  • Environmental Sustainability 2010
  • Fish Management 2010
  • Floristry 2010
  • Forestry and Arboriculture 2010
  • Health and Social Care 2010
  • Health and Social Care Level 3 National Diploma 2016
  • Health and Social Care Level 3 National Extended Diploma 2016
  • Health and Social Care Level 3 National Extended Certificate 2016
  • Horse Management 2010
  • Horticulture 2010
  • Hospitality 2010
  • Information Technology 2016 and 2017
  • Mechanical Engineering 2010
  • Music 2010
  • Music Technology 2010
  • Operations and Maintenance Engineering 2010
  • Performing Arts 2010
  • Performing Arts Level 3 National Extended Certificate 2016
  • Production Arts 2010
  • Sport 2010
  • Sport Level 3 Extended Certificate 2016
  • Sport Level 3 National Diploma 2016
  • Sport and Exercise Sciences 2010
  • Travel and Tourism 2010